| Problem | Likely Solution | |---------|----------------| | | Try a different USB cable, use a different USB port on your PC, restart both devices, or temporarily disconnect other USB devices. | | The reset process fails halfway | Cancel all pending print jobs, restart the computer and printer, then try again. | | Error messages appear during reset | Run the resetter tool as Administrator (right‑click the .exe file and select "Run as administrator"). | | The printer still shows “Service Required” after reset | The waste ink pads may be physically saturated. You must clean or replace them, then repeat the reset procedure. | | The tool does not launch | Disable your antivirus temporarily, or add the tool’s folder to the antivirus exception list. |
After resetting the software counter once or twice, open the small panel at the back of the L380, remove the waste ink cartridge, and wash out the sponge pads thoroughly with water. Let them dry completely before reinstalling them. Alternatively, you can buy cheap replacement pads online.
Note: Before you begin, ensure your printer is connected to your Windows PC via a USB cable. The adjustment program requires a direct, wired connection. Step 1: Prepare Your Computer
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This is a web-based tool provided by Epson for select models in specific regions (mostly North America and Europe). It is a legitimate, safe, and malware-free way to reset the counter. However, it usually only allows the reset to be performed once, after which Epson advises the user to service the printer.
Enter Particular Adjustment Mode: Click the "Particular Adjustment Mode" button on the main screen.
: Many third-party adjustment programs are flagged as threats by antivirus software. It is often necessary to temporarily disable real-time protection to run the utility. Official Support : Epson officially recommends contacting an Authorized Service Provider | Problem | Likely Solution | |---------|----------------| |
Many high-volume users reroute the internal waste tube. You can pull the tube out of the back housing and drop it into an external plastic bottle to collect the waste ink safely. Troubleshooting Common Resetter Errors
The Epson Resetter Tool (also widely known as the ) is a specialized utility software designed to reset the internal counter of your printer back to 0%.
: Connect your printer via USB and temporarily disable your antivirus software (as it may flag the resetter). AdjProg.exe , and choose the Particular Adjustment Mode Waste ink pad counter from the list and click Check the box for Main pad counter to view current levels. Initialize to reset the counter to zero. | | The printer still shows “Service Required”
Click on the button on the right side. Scroll down the list to the Maintenance section. Select Waste ink pad counter . Click OK . Step 5: Check and Reset the Counter Check the box next to Main pad counter .
: Supports print head ID writing, nozzle checks, and "power cleaning" to fix blurry or striped prints.
In this article, I'll guide you through what this tool is, why you need it, where to find it, and how to use it safely.