If your Internet Service Provider uses aggressive DPI to throttle gaming or streaming traffic, you can bypass their inspection tools entirely by encrypting your traffic with a Virtual Private Network (VPN). Subscribe to a reputable, high-speed VPN provider.
The "Get Info" command is a version-sensitive request. If your console is running 10.0 while your linking app expects 11.5, the protocol will error out. Go to > System Software Update . Install any pending updates and restart. 3. Assign a Static IP and Enable DMZ
Plug the cords back in and turn on the console to test the connection. Step 3: Disable HDCP Settings
Simply restarting the PS4 or the DPI application on your PC can resolve inconsistent connection issues. 2. Verify PS4 and PC Connection
The PS4 is not properly connected to the same network as the PC. The payload (GoldHEN or similar) has crashed. How to Fix DPI Get Info Error PS4 Link dpi get info error ps4 link
Enter the new static IP address you just assigned to your PS4.
: On your PS4, go to Settings > Account Management and sign out of PSN, then sign back in.
: Even if you are using "Direct Download" (which should bypass local storage), the app may still check for available space. Ensure your device has enough room for the app's cache.
Automatic resolution switching can cause the "Get Info" handshake to time out. Forcing a static resolution usually solves this. If your Internet Service Provider uses aggressive DPI
If cables are not an option, ensure both devices are connected to the 5GHz band of your router rather than the slower, crowded 2.4GHz band.
Are you using a or the Android version of the tool when this error pops up?
Did this error happen , or is this your first time setting it up? Share public link
If your router's firewall is the culprit (inspecting and blocking the packets), placing the PS4 in the can bypass the inspection. If your console is running 10
Turn off the PS4. Hold the power button down until you hear a second beep (about 7 seconds).
Assign a static IP address to your PS4 within your router's DHCP settings. This ensures the port forwarding rules consistently point to the correct device.
Launch the classic Remote Package Installer homebrew on your PS4; DPI is designed to detect and use it if the primary method fails.
If you've worked through the steps above and are still encountering problems, these more advanced solutions may be necessary.
Sony occasionally changes the encryption or handshake protocol for Remote Play. Unofficial tools fail to parse the new stream header, returning a “get info” failure.
This guide will take you step by step through every potential cause and solution.