Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed !!exclusive!! Info

If the issue persists, it usually points to a communication problem. Check DNS Forwarding

To fix the issue where the Kerio Control web filter is not activated and categorization is disabled:

Are you seeing any specific or authorization errors in your Warning or Error logs? If the issue persists, it usually points to

For Kerio Control hardware appliances:

Kerio Control automatically checks external servers. If 10 consecutive queries fail within 60 seconds, it marks the engine as unreliable and disables categorization. If 10 consecutive queries fail within 60 seconds,

…the firewall will either block nothing or block everything based on fallback rules, and category-based policies (e.g., block “Social Media”) won’t work.

This troubleshooting guide explains why this error happens and provides step-by-step methods to fix it. Root Causes of the Error Root Causes of the Error Before diving into

Before diving into fixes, confirm the exact error by navigating to: