Choose a location on your computer to save the ExportFile.xml file. Do not modify the filename—leave it as the default. Click "Next" to generate the file.
Combine uppercase letters, lowercase letters, numbers, and special characters.
A: No. Performing an official password reset using any of the methods described in this article will not void your warranty. However, physically opening the device case to access a hidden reset button might void the warranty on some models. Check your warranty terms first.
Copy the serial number displayed in the corresponding column. Step 2: Choose Your Password Reset Method
Losing the password to your Dahua Security DVR, NVR, or IP camera can completely lock you out of your security system. Fortunately, you can regain access by performing a Dahua password reset by serial number. dahua password reset by serial number
Newer firmware versions offer better security and more user-friendly recovery options.
: Try the generated codes (sometimes there are up to five) with the username admin . Method 3: QR Code & DMSS App (Alternative to S/N Only)
Before diving into specific methods, it's important to understand why the serial number plays such a central role in Dahua's password recovery ecosystem. When you first set up a Dahua device, the system collects various identifiers including the email address, MAC address, and device serial number to facilitate future password recovery. The serial number serves as a unique fingerprint for your device, allowing Dahua's technical support team to generate a reset code that works specifically for that unit.
Locate your camera in the device list, then click the "Password Reset" option in the left panel. Verify that the device supports XML reset by checking the "Support" column. Choose a location on your computer to save the ExportFile
Found on the sticker on the bottom/side of the device or via the ConfigTool software.
Dahua has integrated a "Forgot Password" feature into their mobile app, (available on iOS and Android).
If the sticker is missing, download the on your PC. As long as your computer is on the same network as the camera/DVR, the tool will display the Serial Number. 2. Contact Technical Support or Use a Reset Tool
For most Dahua NVRs/DVRs sold after 2018, you must use the official . This is the recommended method by Dahua technical support. Step 1: Prep the System Download: Download and install the latest Dahua ConfigTool . However, physically opening the device case to access
Enter this code into the password field on the device. Once logged in, immediately go to Main Menu → Account to set a new permanent password. Method B: Using the DMSS Mobile App (Quickest Way)
Ensure you do not close the password reset window on your monitor after scanning the QR code. Closing the window resets the request session, making any emailed codes invalid.
Once logged in, go to the account settings and create a new, secure password immediately .