Osticket Plugins List |link| Jun 2026

Some plugins, such as the Inventory Manager, may require additional steps, such as copying a dispatcher.php file to your scp directory. Always refer to the plugin’s own README documentation for full installation instructions.

Standard osTicket requires agents to download files to view them. Preview plugins allow agents to view images, PDFs, and text attachments directly inside the ticket timeline using lightbox overlays.

: Logs the exact hours and minutes spent by agents on individual tickets for accurate client billing.

: Offloads ticket attachments from your local database directly into an AWS S3 bucket to save server space. osticket plugins list

To maintain a fast, secure, and reliable help desk, keep these operational tips in mind:

Automatically closes inactive tickets based on time triggers.

: Navigate to Admin Panel > Manage > Plugins and click Add New Plugin . Some plugins, such as the Inventory Manager, may

These plugins, often found on GitHub or the osTicket Forum , add workflow and UI improvements.

Managing separate credentials for a help desk creates administrative friction. Official authentication plugins allow seamless user management.

Allows for hierarchical parent-child relationships between tickets. Preview plugins allow agents to view images, PDFs,

Tracks agent and user activities for security auditing (requires 1.14+). II. Popular Community & Third-Party Plugins These plugins are often found in the osTicket forums , offering specialized features, such as those noted in GitHub/clonemeagain osTicket Forum/Resources Help Desk Audit — osTicket 1.17.7 documentation

A highly flexible plugin that triggers HTTP POST requests to external URLs whenever specific events occur (such as a new ticket creation or a staff reply).