Enter the email address you used for your original Red Giant account. Click to initiate a password reset.
If you own older, perpetual versions of Red Giant products (e.g., Trapcode Suite 15), you may need to bring them into the new app. In the Maxon App, click on the tab. Select "Manage Licenses" . Choose "Import old Red Giant Serial Numbers".
It looks like you're asking for help with a product login — specifically, how to use your ID and password to activate or access your software.
: If your older products aren't showing up, you may need to manually import your original serial numbers using the SerialFiller tool .
Ensure there are no accidental spaces before or after your email or password during entry.
: Maxon accounts support Multi-Factor Authentication, which can be managed in your profile settings. Are you trying to recover a lost serial number from an old purchase, or are you setting up a new Maxon One subscription
If you are a filmmaker, motion designer, or editor, Red Giant tools like , Magic Bullet Looks , and Universe are likely staples in your workflow. However, "getting the ID and password to work" is the most common hurdle users face after an update.
: Red Giant serials are 20 characters long and must include the four-letter prefix (e.g., "TCFF-...") when entered. Admin Rights : You must be logged into your computer as an Administrator to install or register these products.
: If you see a red "X" watermark despite being licensed, ensure you are signed in to the Maxon App. Sometimes, specific plugins like Trapcode Mir or Form may require a "refresh" of the license within the app.
The feature will be thoroughly tested, including:
| Problem | Solution | |--------|----------| | "Invalid email or password" | Reset password at maxon.net/reset-password | | Forgot which email you used | Check old purchase emails or contact support | | Account exists but no license | License might be tied to a different email (e.g., work vs personal) | | Two-factor authentication (2FA) | If enabled, use the code sent to your email or authenticator app | | Maxon App stuck or blank | Reinstall Maxon App or clear its cache (delete %APPDATA%/Maxon on Windows or ~/Library/Application Support/Maxon on Mac) |
All software entitlement, trial tracking, and multi-host installations are now actively processed through the centralized Maxon App manager . How to Make Your Credentials Work: Step-by-Step Step 1: Claim Your Migrated MyMaxon Account
Strict security software often blocks the background services responsible for checking your Red Giant credentials.
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The feature will be implemented using a combination of backend and frontend technologies:
