Topstar offers three subscription bouquets (packages) to suit different budgets and viewing preferences. Your free trial period is a great opportunity to explore these options.
: Subscription expired, payment not yet processed, or decoder needs a refresh signal.
To activate your TopStar decoder in , you can use a USSD code, the official mobile app, or contact customer support directly. Method 1: Activation via USSD Code
If your channels are not appearing immediately after payment, you can check the status:
⚠️ : If you can see a picture but hear no sound, check your HDMI connection and ensure mute isn't activated on either your decoder or TV, then verify the volume is set high enough. how to activate topstar decoder zambia exclusive
Ensure your antenna or satellite dish is correctly aligned. Your decoder must be plugged in, powered on, and showing the "Signal Setup" or "No Program" screen.
Once you've selected a bouquet, you need to make a payment to continue receiving service beyond your free trial period. Topstar supports multiple payment methods for your convenience.
Linking your decoder to the allows you to watch your subscribed channels on up to three mobile devices at no extra subscription cost.
Select your preferred bouquet package (e.g., Nova, Classic, Unique). To activate your TopStar decoder in , you
Without a signal, the decoder cannot receive the activation "kill" or "grant" commands.
Keep the decoder turned on for up to 15–30 minutes without changing the channel. If it doesn't clear, use the USSD code (*222#) or the mobile app to select the "Refresh" or "Clear Error" command. 2. Error Code: E04 (Please Insert Smartcard) The decoder cannot read the smart card.
: An 11-digit number found on the physical card inserted into the decoder slot, or printed directly on the barcode sticker underneath the device.
Enter the (found on the barcode sticker underneath the decoder). Enter your mobile phone number to complete the process. Activation via StarTimes ON App Your decoder must be plugged in, powered on,
Visit any official TopStar showroom or authorized dealer in Lusaka, Kitwe, Ndola, or other major towns for face-to-face assistance. How to Pay and Reactivate After Expiring
Enter the of your decoder serial number and confirm. Phase 3: Making a Subscription Payment
A: No. The Zambia exclusive method requires an SMS to 404/7777 and a phone call to a Smartlink agent. There is no self-service web portal.
This guide provides an exclusive, step-by-step walkthrough on how to activate your TopStar decoder in Zambia, covering SMS activation, USSD codes, and how to link your decoder to the StarTimes ON app. What You Need Before Activating
Before you start the activation process, make sure you have the following information:
