Use the CONTACT US link on the website to reach the technical support team.
: Some documentation also refers to the scanner helpdesk for broader technical issues. Typical Warranty Coverage Capture Pro Registration Form - Kodak Alaris
Navigate to the "Register Scanner" or "Request Support" section. Enter your product model and serial number.
Once you have confirmed the warranty is active, here is how to get service:
In the fast-paced business hubs of India—from Mumbai and Delhi to Bengaluru and Chennai—document management is critical. Kodak Alaris scanners (now part of Kodak Alaris, a division of Alaris Holdings) are the backbone of scanning operations in banks, BPOs, government agencies, and healthcare providers. However, like any precision electronic device, scanners can fail. When they do, a valid warranty can save your business thousands of rupees in repair costs and downtime. kodak scanner warranty check india work
In India, Kodak document scanners are managed, sold, and serviced by (the spun-off company that handles Kodak's personalized and document imaging businesses).
If you need immediate technical evaluation combined with a warranty verification check, you can bypass direct phone lines using the web portal: Visit the global Kodak Alaris Request Service Portal .
Depending on your model and location in India, your warranty will cover one of two service types:
Have your serial number, purchase date, and description of the issue ready. Use the CONTACT US link on the website
The fastest way to check your warranty status is through the global Kodak Alaris support portal.
Under the , if you purchased a Kodak scanner from a registered dealer in India with a valid GST bill, you are entitled to a warranty even if the online check fails due to a clerical error .
: Issues caused by faulty materials or bad workmanship.
Unlike consumer gadgets that feature generic automated web tools, Kodak Alaris protects enterprise scanner tracking by channeling dynamic status inquiries through their dedicated national service partner. Enter your product model and serial number
High-end models often include "Advanced Unit Replacement" (AUR). For example, if a scanner fails within its first 5 years (under specific agreements), Kodak Alaris may provide a replacement within one business day. 4. What is Covered? Standard warranties typically cover: Defects arising from faulty material or workmanship.
Dropped scanners, cracked glass elements, or liquid spills.
If your scanner requires service, the process is streamlined to get you back up and running:
Faulty internal circuitry, image sensor failures, or motor defects.